Patient Rights and Responsibilities

Our policy

You have a right to expect a high standard of medical care from our practice and we will try at all times to provide the very best care possible within the resources available.

In order to assist us in this, we require that you take full responsibility for ensuring that you do not abuse the service. For example, it is your responsibility to ensure that you keep medical appointments and follow the medical advice given.

Very occasionally a practice/patient relationship breaks down completely. In this situation the patient may choose to register with a different practice. The practice also has the right to remove a patient from their list. Generally, this follows a warning, if that fails to remedy the situation, we would give the patient a specific reason for their removal.

Patients are expected to behave in an acceptable manner whilst on the premises both towards staff and other patients.

The practice has a no smoking policy within the building. Visitors must not bring drugs or alcohol onto the premises.

We ask you to please switch off your mobile phone in the waiting and consulting rooms.

Physical and verbal abuse of any type towards staff will not be accepted. The practice supports the NHS Zero Tolerance policy and patients will be removed from the list without warning.

Equal opportunities

All patients will be treated fairly on the basis of need and not discriminated against on the basis of age, sex, race, religion, disability or sexual orientation.

All complaints about the standards of service will be investigated and no one will be victimised because of a complaint.